Terms of Business
The general terms and conditions of the online store are compiled in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS) and international e-commerce codes.
The online store is managed by Divinity Beauty Supply, d.o.o., located at Mala Loka 17, 1230 Domžale (hereinafter referred to as the "provider"). The company is registered in the court register at the District Court in Ljubljana on March 27, 2025, with the company registration number 9887032000, VAT SI28147049. The director of the company is Anton Loskutov.
Upon registering in the online store system, the visitor receives a username, which is the same as their email address, and a password. The username and password uniquely identify the user and link them to the entered data. By registering, the visitor becomes a user and gains the right to make purchases.
The general terms and conditions govern the operation of the store, the rights of the user, and the business relationship between the provider and the customer. By confirming an order, the user acknowledges and agrees to the general terms and conditions, data protection policy, and legal notice.
Payment Methods
The provider offers the following payment options:
- Payment via proforma invoice: If you choose this option, we will send the invoice to your email address. Once we receive the payment in our bank account, we will proceed with shipping your order.
- Credit or debit card payment: After placing your order, you will be redirected to a secure payment page. Payments can be made using Visa, Mastercard.
Prices and Shipping Costs
All product prices in the online store are listed in euros (€) and include 22% VAT (Value Added Tax) unless explicitly stated otherwise.
Prices are valid at the time of order placement and do not have a predetermined validity period. Prices apply for payments made using the above-mentioned payment methods under the stated conditions. Despite our best efforts to provide the most up-to-date and accurate information, there may be errors in pricing. In such cases, or if the price of an item changes during order processing, the provider will allow the customer to cancel the purchase while also offering a mutually satisfactory solution.
The purchase agreement between the provider and the customer is concluded at the moment when the provider confirms the order. From that point forward, all prices and other conditions are fixed and apply to both the provider and the customer.
For deliveries within the entire territory of the Republic of Slovenia, the ordered goods will be shipped via GLS Slovenija Shipping costs for orders over €50 are covered by the provider.
Shipping and Delivery
The online store accepts orders 24/7.
- All orders received Monday to Friday before 12:00 PM will be processed the same day.
- Orders placed after 12:00 PM will be processed on the next business day.
- Orders received on Saturdays, Sundays, and public holidays will be processed on the next business day.
If a product is out of stock at the time of ordering, the delivery time will be extended to 14 business days or as per the manufacturer’s supply schedule.
The provider will deliver the goods or services within the agreed timeframe. The contractual delivery partner is GLS Slovenia, but the provider reserves the right to select a different courier service if this allows for a more efficient order fulfillment.
Purchase Process
Select the product you wish to buy and click the "Add to Cart" button. The quantity and total amount of ordered items will be displayed in the shopping cart at the top right. If you want to remove or reduce the quantity of a specific item, you can do so in the cart.
To proceed with the checkout process, click on the shopping cart and then the "Checkout" button. The online store will guide you through the following steps:
- Delivery
- Payment
- Order Review & Submission
After placing your order, you will receive an email summary of the ordered products. The customer can cancel the order within two hours of submission. After this period, order cancellation is no longer possible. Any costs incurred after this period will be covered by the customer. Customers can always access detailed information about the status and content of their order on the provider's website.
At this stage, the purchase agreement between the provider and the customer is irrevocably concluded. By clicking the "Place Order" button, you confirm that you have read and understood the full terms of sale and payment and that you were explicitly informed of these conditions during your purchase.
The purchase agreement (order) is stored electronically on the server and is accessible to the customer at any time through their user profile ("My Profile"). The agreement is binding for both the online store and the customer.
If the customer decides to withdraw from the contract/order, they are responsible for all direct shipping costs as per the Consumer Protection Act (Article 43.c, Paragraph 6). If a customer places an order and then refuses to accept the package, they will bear the shipping costs in both directions. The shipping price is determined by the delivery service (GLS Slovenija), and the exact amount for one-way shipping is displayed both in the purchase summary and on the invoice.
If you choose prepayment (proforma invoice), you will receive an invoice by email after confirming your order. The ordered goods will be shipped once full payment has been received. If the invoice is only partially paid, the goods remain the property of Divinity Beauty Supply d.o.o., Domžale until full payment is completed.
The provider will issue an invoice on a permanent medium, including a breakdown of costs and instructions on how to withdraw from the purchase and return the products if necessary.
Right to Withdraw & Returns
Under the Consumer Protection Act (ZVPot), the customer has the right to return purchased goods without providing a reason. The customer must inform the provider in writing of their intention to return the goods within 14 days of receiving them, and the goods must be returned within the following 14 days.
The product must be returned in its original quantity, undamaged packaging, and without any signs of use or damage. The original invoice and bank account details for the refund must be included. The return address is:
Divinity Beauty Supply d.o.o., Mala Loka 17, 1230 Domžale.
We recommend using a tracked shipping service and ensuring the package is properly secured for transport (using either the original packaging or another suitable, secure packaging). Any return shipping costs are covered by the customer. Cash-on-delivery returns are not accepted.
Customers can request a refund (excluding shipping costs), which will be processed and transferred to their bank account within 14 days of receiving the withdrawal notice. Alternatively, the customer can opt for a product exchange.
For businesses, sole proprietors, and other legal entities, product returns are accepted only under warranty conditions. These entities do not have the right to withdraw from the contract as individual consumers do.
To initiate a return, the customer must complete a return request form.
Claims & Complaints
The customer may file a complaint if the product does not have the promised properties, if the seller has sent the wrong products, incorrect quantity, incorrect color, or if the order differs in any way from what was placed.
The customer has 10 days from the date of purchase to submit a complaint and request an immediate replacement for the same, flawless item or file a claim under warranty conditions within the legally prescribed period.
In case of a complaint, the customer may, in accordance with legal limitations, request:
- A replacement of the item
- Repair of the item
- A full refund
If a refund is requested, the seller reserves the right to charge a rental fee for the period during which the customer used the product. This fee will be calculated based on the valid price list, but it will not exceed the amount by which the product’s market value has decreased due to its use.
The customer can return the item in person or, after prior agreement with the seller, send it back at the seller's expense. If you wish to return the item at our expense, you must arrange this with a Divinity Beauty Supply d.o.o. representative, who will send a courier to pick up the product. No other return methods at our expense are possible. Cash-on-delivery returns will not be accepted.
Returning Damaged Shipments
If the package is physically damaged, its contents are missing, or it shows signs of tampering, the customer must file a claim with GLS Slovenija.
To do so, take the package to the nearest post office in the exact condition it was received (without adding or removing anything) and complete a complaint report. Together with Pošta Slovenije, we will ensure that the claim is resolved as quickly as possible.
Communication
The provider will contact the user via remote communication methods only if the user has not explicitly objected to such communication.
The costs associated with using communication methods do not exceed the standard base rate that the consumer normally pays.
Newsletter Subscription
By registering a user account on divinitysupply.com, the user is automatically subscribed to the newsletter, through which customers receive occasional updates.
The user can unsubscribe at any time via:
- Their user profile
- The "Unsubscribe" link at the bottom of each email
- By sending an email request
Disclaimer
The provider makes every effort to keep all information on the website accurate and up-to-date. However, product features, delivery times, or prices may change faster than the provider can update the website.
In such cases, the provider will inform the customer of any changes and offer them the option to:
- Cancel the order
- Exchange the ordered item
Although the provider aims to display accurate product images, all images should be considered symbolic and do not guarantee product characteristics.
Complaints & Disputes
The provider complies with consumer protection laws and strives to establish an effective complaint-handling system.
- The provider will confirm receipt of a complaint within five business days.
- The provider will inform the customer about how long the complaint will take to process.
- The provider will keep the customer updated on the progress of the complaint resolution.
The provider understands that consumer disputes often involve a disproportionate cost compared to the claim's economic value, making legal proceedings impractical. Therefore, the provider aims to resolve disputes amicably whenever possible.
The provider reserves the right to change prices and other information with one month's notice.